Terms & Conditions
All reservations for accommodation are applied for and accepted subject to the following terms and conditions: In these conditions the Company means Summerhayes Fisheries.
“You” and “your” refers to the person who makes the Reservation/Booking.
Methods of Payment
Payments can be made Credit/Debit Cards or Paypal.
V.A.T. is included within our tariffs at the rate current at time of printing and is subject to change if V.A.T. rates increase.
If we cancel your holiday
We reserve the right in any circumstances to cancel your holiday, and in this event we will refund your total cost of holiday as paid to us but you will have no additional claim against us.
Only those people listed on the Booking Form (‘Guests’) shall be entitled to occupy the accommodation allocated. It is a condition of your booking that the total number in your party (including babies who sleep in cots, prams etc) shall not exceed the lodge capacity of 4. Guests are responsible for keeping and leaving their accommodation clean, tidy and in good order. Guests will be required to pay for the cost of any loss or damage for which they may be responsible to any part of the premises or to any property belonging to the Company which shall be damaged, destroyed or removed.
You must be be 21 years of age from the time of booking and you will be required to provide photo ID on arrival if 25 years of age or under.
Our lodges are designated no-smoking but we can only rely wholly on the co-operation of all our guests to achieve this. We cannot accept responsibility, or offer any form of compensation, because of inconsiderate disregard of this smoking ban by previous occupants of any particular lodge.
Sorry, but for reasons of hygiene and for the convenience of other guests, no pets may be allowed in the lodges (Registered Guide Dogs excepted).
Arrivals and Departures
Your accommodation will be available from 4.00pm on the day of your arrival. To prepare for our incoming guests, we request all accommodation is vacated by 11.00am on day of departure.
Late arriving? Call 07866 557896 for collection of keys after 7:00pm. There will be a charge of £30 due to the inconvenience caused.
The Company operates a 24 hour CCTV system within and around the premises, which is used for the following purposes; to prevent and detect crime, to protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making any reservation, booking or visiting the Company, you agree to the use of CCTV on and around the premises, the storing of information captured on CCTV, and the use of CCTV information in any event we deem necessary.
The Company will not be responsible for any loss or damage to vehicles, property or persons, howsoever caused, in these respects or vehicles stationary/parked.
Unreasonable behaviour, nuisance or excess noise
We reserve the right to decline a booking, transfer a booking or terminate a stay without compensation or refund, if in the opinion of the Management the unreasonable behaviour (actual or anticipated with good reason) of guests may lead to a situation that could prejudice the safety, enjoyment or comfort of others.
We do not accept Reservations/Bookings from or allow anyone to stay in a lodge who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a Reservation/Booking, you are confirming that no one in your party is on this Register.
Children (this includes teenagers under 18 years) remain the responsibility of their parents or guardians at all times.
Cancelling your booking. If you decide to cancel your confirmed booking, please contact us as soon as possible calling 07866 557896. The date that you contact us is the date of the cancellation. You are the only person who can cancel the holiday, the money refunded will be returned to you by BAC.
The number of days prior to arrival that the cancellation notice is recieved will determine the refund as a % of total holiday value:
- More than 70 days, whole amount refunded
- 70-57 days, 40% refunded
- 56-29 days, 20% refunded
- 28 days or less, no refund
There will be no refund for the remaining days if you decide to cut short your stay.
The attention of all guests is drawn to the following rules:
The Company shall not be liable for any personal injury (fatal or otherwise) or loss or damage to persons or property of whatsoever nature howsoever caused sustained by or occasioned to any person (including persons under the age of 18 years) unless resulting from or caused by negligence of the Company. Furthermore, the question of any compensation in respect of alleged non-performance or improper performance of our contract with you (but subject to these Booking Conditions and Caveats as to accommodation) will be considered by the Company on the basis of being reasonable in all the circumstances and in any event limited to the actual price paid to the Company for your holiday. The person making the Reservation/Booking warrants to the best of his/her knowledge and belief that none of the persons listed thereon for whom he/she is responsible is suffering from an infectious or contagious disease or has recently been in contact with any person so suffering. Any person who contracts an infectious or contagious disease during the reservation period must report the same to the the Manager. On no account can additional transportable electric or gas heating appliances or primus stoves be allowed within guest accommodation. Use of any other electrical appliances are entirely at your risk.
Events beyond our control
Except where otherwise expressly stated in these terms, we are not responsible for events beyond our control. This means any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war and acts of terrorism (and threat of these), civil war, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute and labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or our supplier’s control.